Terms & Conditions
GB DESIGN STUDIO
Website Design Terms
Before we get started:
- All standard website projects require a non-refundable 50% deposit payment through PayPal (inc. all major credit and debit cards), cash, cheque or BACS transfer before they can be scheduled for development, with the remaining balance being paid in full within 7 days of the site going live.
- All content (written and images) and the completed website information form is required from the client before a start date can be confirmed.
During the project:
- Once a website project has been scheduled it is non-refundable.
- 3 Months Free Website hosting commences once the site is complete and live.
- Website projects will be delivered as per the schedule below however GBDesign Studio cannot be held responsible for unforeseen delays; also this is based on all information being supplied by the client.
- 5 Page Website within 5 working days of the scheduled start date
- 10 Page Website within 15 working days of the scheduled start date
- E-Commerce times may vary depending on the spec of the job.
- Basic SEO We include a basic SEO package with every website plan. This includes the following: • 10 Keyword Optimization. On-page content optimization for 10 primary keywords. • Up to 10 pages. • Title tag optimization. • Meta description optimization. • Keyword research. • Heading Optimization. • Local SEO
Upon completion:
- Upon completion, the GBDesign Studio development team will contact the client with a link to a live test site or alternative domain for proofreading and quality control. It is the client’s responsibility to proofread and make the final checks on a website before it goes live.
- At this stage, the client can make up to 3 rounds of changes to the site. Any changes must be requested within 5 working days of the completion date.
- Any additional changes required will be chargeable as per ad-hoc rates detailed below.
- Upon final sign off the website will be sent live within one working day (Note – it can also take up to 48 hours for DNS records to update and your site to display).
- The remaining 50% balance is payable within 7 working days of the site going live. If the balance is not cleared within 10 working days of the site going live then the site will be taken offline until the payment has cleared. Once payment is cleared the client will be given the rights to access the backend of their website, via a username and password. This will allow the client to the content management system (CMS).
- GBDesignStudio reserve the right to add any website project to our portfolio and promotion materials.
- The ownership of all design work carried out by GB Design Studio will always remain the ownership of GB Design Studio notwithstanding the fact the client has paid their invoice.
Ongoing support:
- All design work is kept on file and archived digitally for future use and can be provided upon request by an authorised person within 2 working days.
Website Hosting Terms:
- Each website comes with 3 months of hosting. Once the hosting expires we no longer host the website. We can help with setting up your own hosting account, domain name registrar and mailbox for a flat rate cost of £50. The website will be migrated including the domain name and mailbox.
- The ownership of all design work carried out by GB Design Studio will always remain the ownership of GB Design Studio notwithstanding the fact the client has paid their invoice
Printing Terms:
Before we get started:
- All printed products and materials require full payment through PayPal, cash, cheque or BACS transfer before the job can be scheduled.
- All artwork is required from the client before a start date can be confirmed (if you are also purchasing graphic design services from GBDesignStudio the start date will be scheduled as soon as the final proof has been signed off).
- All artwork must comply with the print guidelines.
During the project:
- Once a print job has been scheduled it is non-refundable.
- Printing jobs will be delivered as per the schedule below however GBDesignStudio can not be held responsible for unforeseen delays;
- Business stationary print jobs within 5 working days of scheduled start date
- Marketing materials print jobs within 5 working days of scheduled start date
- Branded materials print jobs depend upon item ordered and manufacturer and therefore GBDesign Studio can not give a guaranteed delivery time (please be aware that these products can take between 7 and 15 working days to be completed)
Upon completion:
- You will be notified that your order is in stock ready for collection, or your order will be shipped to you by courier within 2 working days of completion depending on what was agreed prior to the order being scheduled.
- GBDesignStudio reserve the right to add any print project to our portfolio and promotion materials.
Ongoing support:
- All print work is kept on file and archived digitally for future use and can be provided upon request by an authorised person within 2 working days
Failure to pay:
- If an invoices outstanding balance is not paid in full within 30 days of the invoice date, unless an alternative agreement is in place, then a £1 per day Late Fee will be introduced and added to the invoice.
Graphic Design Terms:
Before we get started:
- All standard graphic design projects require full payment through PayPal (inc. all major credit and debit cards) cash, cheque or BACS transfer before they can be scheduled.
- Bespoke graphic design projects require a non-refundable 50% deposit payment through PayPal (inc. all major credit and debit cards) cash, cheque or BACS transfer and 50% balance as soon as the proof(s) is signed off, and before the final files can be released.
- The completed design brief is required from the client before a start date can be confirmed.
During the project:
- Once a graphics project has been scheduled it is non-refundable.
- Graphic design projects will be delivered as per the schedule below however GBDesignStudio cannot be held responsible for unforeseen delays;
- Logo Design within 10 working days of scheduled start date
- Business Stationary Design within 5 working days of scheduled start date
- Print Marketing Design within 5 working days of scheduled start date
- Corporate branding & bespoke design project deadlines are dependant on the size of the project and subject to negotiation
Upon completion:
- Upon completion, the GBDesignStudio design team will contact the client with a proof copy of the work. At this stage, the client can make up to 3 changes to the design. Any changes must be requested within 5 working days of the original proof being sent.
- Changes will be completed by the GBDesignStudio design team within 2 working days of the rescheduled project date.
- Any additional changes required will be chargeable as per ad-hoc rates detailed below.
- Upon final sign off the digital files will be sent to the client within one working day.
- For bespoke graphic design projects, the 50% balance will be due once the proof has been signed off and the digital files cannot be released until the payment has cleared.
- GBDesignStudio reserve the right to add any graphic design project to our portfolio and promotion materials.
- The ownership of all design work carried out by GB Design Studio will always remain the ownership of GB Design Studio notwithstanding the fact the client has paid their invoice.
- All design work is kept on file and archived digitally for future use and can be provided upon request by an authorised person within 2 working days.
Printing Terms:
Before we get started:
- All printed products purchased on the website require full payment through PayPal, cash, cheque or BACS transfer before the job can be scheduled.
- All custom printed products are subject to a personalised quotation and require a 50% deposit through PayPal (inc. all major credit and debit cards), cash, cheque or BACS transfer before the job will be scheduled. The remaining balance must be paid in full on collection of products. If the print products are to be delivered externally then the full amount must be paid before any print job is scheduled.
- All artwork is required from the client before a start date can be confirmed (if you are also purchasing graphic design services from GBDesignStudio the start date will be scheduled as soon as the final proof has been signed off).
- All artwork must comply with the print guidelines.
During the project:
- Once a print job has been scheduled it is non-refundable.
- Printing jobs will be delivered as per the schedule below however GBDesignStudio can not be held responsible for unforeseen delays;
- Business stationary print jobs within 5 working days of scheduled start date
- Marketing materials print jobs within 5 working days of scheduled start date
- Branded materials print jobs depend upon item ordered and manufacturer and therefore GBDesign Studio can not give a guaranteed delivery time (please be aware that these products can take between 7 and 15 working days to be completed)
Upon completion:
- You will be notified that your order is in stock ready for collection, or your order will be shipped to you by courier within 2 working days of completion depending on what was agreed prior to the order being scheduled.
- GBDesignStudio reserve the right to add any print project to our portfolio and promotion materials.
Ongoing support:
- All print work is kept on file and archived digitally for future use and can be provided upon request by an authorised person within 2 working days
Failure to pay:
- If an invoices outstanding balance is not paid in full within 30 days of the invoice date, unless an alternative agreement is in place, then a £1 per day Late Fee will be introduced and added to the invoice.